Custom Items Cannot Be Returned
Because every hoodie is made-to-order with your personalized name, we cannot accept returns or exchanges for change of mind, wrong size selection, or name spelling (as entered by customer).
✓ Our Quality Guarantee
If your hoodie arrives damaged, defective, or with a printing error on our part, we will replace it at no cost. Your satisfaction matters to us.
✓ We WILL Replace
Defective or Damaged Items
We stand behind our quality. If your hoodie has any of these issues, we'll send a free replacement:
- Print defects (fading, peeling, misalignment)
- Manufacturing defects (holes, loose seams, broken zipper)
- Shipping damage (received torn, stained, or wet)
- Wrong item sent (wrong color or size than ordered)
- Our spelling error (name different than what you entered)
✗ We Cannot Accept Returns For
Non-Defective Items
- Change of mind after ordering
- Ordered wrong size (please check our size guide!)
- Customer-entered spelling errors
- Color looks different than expected on screen
- Gift recipient doesn't want it
- General wear and tear after use
📋 Replacement Process
How to Request a Replacement
Contact Us Within 7 Days
Email us at support@theterriblehoodie.com within 7 days of receiving your order.
Include Photos
Send clear photos showing the defect or damage. Include your order number.
We Review (24-48 hours)
Our team will review your request and respond within 1-2 business days.
Replacement Shipped
If approved, we'll produce and ship your replacement with priority processing.
💡 Tips to Avoid Issues
Double-check your name: Preview your hoodie before adding to cart. Make sure the spelling is exactly how you want it.
Use our size guide: Check the size guide and measure yourself. When in doubt, size up!
Read the color description: Our Gold/Black hoodie is gold fabric with black print. Black/Gold is black fabric with gold print.